News

With summer a pleasant, but fading, memory winter is now inching ever closer, bringing with it the inevitable freezing temperatures and bad weather. For businesses this can mean risk as snow, flooding and other bad weather mean that the chances of disruption and additional costs are increased.

Water retailer Pennon Water Services has been named as a national finalist in the Chamber Business Awards.

We have been made aware of a fraudulent email purporting to come from one of the water wholesalers that we work with being sent to one of our customers. In this case, an email was sent to a business claiming to be from South West Water, with the subject South West Water LOA and an attached Word Document called ‘Letter of Authority by South West Water’. The fraudulent email offered discounted water if personal information, including names, addresses, and bank details, was entered.

Water retailer Pennon Water Services has been named as a finalist in the prestigious Utility Week Stars Awards.

Even a small water leak can cause disruption to your business as well as damaging property and leading to increased bills.

Water retailer Pennon Water Services has launched a new website and social media channels for its value added services arm, AquaCare.

Many properties and businesses suffer from poor water pressure and flow. This can occur for various reasons such as when the water main is too small and can’t meet the demand or if there are leaking or blocked service pipes. Hilly ground and the height of buildings can also be a factor as can proximity to a property or business which has large peak water demands such as a holiday resort where many guests will take showers at roughly the same time in the morning or evening.

Water retailer Pennon Water Services has won a raft of national contracts and scored impressive customer service marks in the first 12 months of competition in the non-household water market - the biggest shake-up to the industry for almost 30 years.

The freeze and subsequent thaw have caused wholesalers a number of problems that have, in some cases, impacted on water supply for business customers due to a number of burst pipes.

From tomorrow (1 April 2017), up to 1.2 million businesses and other non-household customers across the country will be able to choose who they buy water and wastewater services from.

What Open Water means, why things are changing and how it will affect customers

Pennon and South Staffordshire Plc Group join forces to create bigger non-household water retail business