What is “Open Water”?

Deregulation of the water industry came into force on 1 April 2017.  This means around 1.2 million business customers (businesses, charities and public sector agencies) in England are now able to choose who supplies their water and wastewater retail services. Retail services include things like meter reading, billing and customer service.

For more information, please take a look at our water industry competition page, or visit www.open-water.org.uk.

What do I do if I spot any water supply issues? (i.e. loss of supply, low pressure, discolouration, leak outside of property boundary or other water quality related concerns)

Please call South Staffs Water directly on: 0330 123 0116

For wastewater and drainage issues? (i.e. flooding, sewerage leak outside of your property boundary etc):

Please call Severn Trent Water directly on:  0800 783 4444

How can I reduce my water bill?

There are many different ways you can reduce your water bill. One of the most obvious is to be more water efficient – the less water you use, the cheaper your bill will be. You can find out more about being water efficient here.

If you feel your bill has suddenly increased by a large amount, contact us immediately because you may have a leak. We’ll investigate the situation by tracking your water usage to confirm if indeed you do have a leak, then assist in getting it fixed.

How can I pay my bill?

You can pay your bill by logging into the My Account section of the website or through one of the methods on the reverse of your bill. If you have any problems, please call our customer service team on 0330 123 0205, who will gladly help you.

What is a “trade effluent consent”?

This is a legally binding document that’s specific to the customer, premises or process from where the effluent is discharged. The consent controls or limits the discharge. If you need to change or cancel an existing consent, contact us.

What accreditations do you have?

We are ISO 9001 & ISO 45001 accredited.

I am unhappy about the service I am receiving, how do I make a complaint?

We aim to provide you with an excellent service, but sometimes things can go wrong. We take complaints very seriously, so if you are not happy with our service we will do our best to put things right. Please click here for further information on how to complain and how we deal with your complaint.

What are my charges?

For our 2020/21 charges scheme, click here. This applies to Transferred Customers and Eligible Exit Area Customers.

Where can I view / download your Customer Charter?

You can view our Customer Charter by clicking here.