For general enquiries, click here
Alternatively, you can call us on 0330 123 0205. We’re open Monday to Friday, 8am - 6pm.
Please note our opening hours are changing from 1st may 2019 - our new hours will be 9am to 5pm.
If you wish to write to us, please address it to the following address:
South Staffs Water Business
Make an Enquiry
PO Box 9136
We're part of Pennon Water Services Limited.
For queries on wastewater services, please contact us using the details above or, if we do not currently supply this service to you, please contact your chosen wastewater retailer. Don’t forget you can switch your wastewater retail service to us and you can have one bill for both services. Please contact us via the form below.
How we handle customer complaints
Good customer service is very important to us, but there may be times when we don't meet the high standards we aim to achieve. If this happens, we'd like you to tell us; our code of practice on customer complaints takes you through the steps you can take.
For wholesale emergencies
For any water supply issues (i.e. loss of supply, low pressure, discolouration, leak outside of property boundary or other water quality related concerns):
Please call South Staffs Water directly on: 0330 123 0116
For wastewater and drainage issues (i.e. flooding, sewerage leak outside of your property boundary etc):
Please call Severn Trent Water directly on: 0800 783 4444